Privacy Policy

Pristine Cleaning Collective website is owned by Pristine Cleaning Collective, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Pristine Cleaning Collective, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Pristine Cleaning Collective website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Pristine Cleaning Collective, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@pristinecleaningcollective.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@pristinecleaningcollective.com.

Mobile Application Privacy Policy – Additional Provisions

Last updated: 9 October 2026

The following provisions supplement the existing Privacy Policy of Pristine Cleaning Collective Limited and apply specifically to users of the Pristine Cleaning Collective mobile application (the “PCC App”).

These provisions should be read alongside our general Privacy Policy, available at https://pristinecleaningcollective.com/privacy-policy.

1. Information Collected Through the Mobile Application

The PCC App supports cleaning bookings, property management, cleaning operations and communication between authorised users.

Depending on your role and how you use the application, we may collect and process:

* Account information: Names, email addresses, telephone numbers, account identifiers, login credentials and user roles.

* Property information: Property addresses, access instructions, cleaning requirements, property-specific checklists and special requests.

* Booking information: Cleaning appointments, assigned operatives, service types, booking statuses and relevant customer instructions.

* Cleaning records: Completed checklists, job notes, timestamps, cleaning durations and service completion reports.

* Photographs: Before-and-after cleaning photographs and images documenting property conditions, maintenance concerns or cleaning requirements.

* Location information: GPS location information collected at specific job-related events, as explained below.

* Technical information: Information reasonably necessary for application functionality, security, troubleshooting and account administration.

We collect this information directly from users, through their use of the application, or from authorised property managers and clients.

2. Cleaner GPS Location Verification

The PCC App uses location services to verify the attendance of cleaning operatives at assigned properties.

Location verification is used when a cleaner:

* Confirms arrival at an assigned property.

* Starts a scheduled cleaning job.

* Completes a cleaning job.

Location information may be compared against the assigned property’s location to confirm that the operative is physically present.

The PCC App does not continuously track cleaners’ movements or monitor their location throughout the working day.

Location verification is intended to support accurate attendance records, service accountability, job management and operational security.

Where applicable, the application will request device location permission. Users can manage location permissions through their device settings.

Disabling location access may prevent certain location-dependent features from functioning, including starting or completing assigned cleaning jobs.

Location information will be accessible only to authorised personnel who require it for legitimate operational purposes.

3. Cleaning Photographs and Digital Checklists

The PCC App enables cleaning operatives to upload photographs and complete digital checklists associated with assigned properties.

Photographs may be required before and after a cleaning service to:

* Document property conditions.

* Demonstrate work completed.

* Support quality assurance.

* Identify maintenance issues or damage.

* Resolve service-related queries or disputes.

* Provide clients with cleaning completion reports.

Photographs and checklist records may be shared with authorised clients, property managers and relevant PCC personnel.

We expect users to avoid unnecessarily photographing individuals, confidential documents, financial information or other unrelated personal information.

Photographs and associated records are retained only for as long as necessary for the relevant operational, contractual or legal purposes.

4. Cleaner and Staff Information

For cleaners and other authorised personnel, the PCC App may process information relating to:

* Assigned and completed jobs.

* Attendance and job completion timestamps.

* Location verification events.

* Cleaning performance and checklist completion.

* Job-related photographs and notes.

* Work schedules and operational communications.

This information may be used for scheduling, service quality assurance, attendance verification, operational management, investigating complaints and maintaining accurate business records.

Information may be reviewed by authorised management personnel.

PCC aims to ensure that staff monitoring is proportionate, transparent and limited to legitimate business purposes.

5. Data Hosting and Third-Party Service Providers

The PCC App is developed and hosted using Emergent, a third-party application development and hosting platform.

Information submitted through the application, including account information, property details, cleaning records and uploaded photographs, is stored and processed through the application’s hosting infrastructure.

Pristine Cleaning Collective remains responsible for determining the purposes for which personal information is processed.

We may use authorised technology and service providers to support hosting, data storage, application functionality, maintenance and security.

We require appropriate contractual and technical safeguards from service providers processing personal information on our behalf.

Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place as required by applicable data protection legislation.

6. Lawful Basis for Processing Personal Information

Where UK GDPR applies, we process personal information only where an appropriate lawful basis exists.

Depending on the circumstances, these may include:

Contractual necessity: To provide cleaning services, manage bookings, administer accounts and fulfil contractual obligations.

Legitimate interests: To manage cleaning operations, verify attendance, maintain service standards, protect property, investigate complaints and ensure operational accountability, where those interests are not overridden by individuals’ rights and freedoms.

Legal obligations: To maintain records or disclose information where required by applicable law.

Consent: Where consent is required for a particular processing activity.

The lawful basis applicable to each activity depends on the nature and purpose of the processing.

7. Information Sharing and Access Controls

Personal information collected through the PCC App may be accessible to:

* Authorised PCC management and administrative personnel.

* Cleaning operatives assigned to relevant properties.

* Clients and property managers authorised to view relevant cleaning records.

* Technology and hosting providers supporting application functionality.

* Professional advisers, regulators or public authorities where disclosure is legally required.

Access should be limited according to user roles and operational requirements.

We do not sell personal information to advertisers or data brokers.

8. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including service delivery, operational management, contractual obligations, dispute resolution and compliance with applicable law.

Different categories of information may require different retention periods.

Records that are no longer required will be securely deleted or anonymised, subject to applicable legal requirements.

Users may request information about applicable retention periods by contacting us.

9. Account Deletion and User Requests

Users may request deletion of their PCC App account and associated personal information, subject to applicable legal obligations.

Where account deletion functionality is available within the application, users may initiate the process through the relevant account settings.

Users may also contact:

info@pristinecleaningcollective.com

Requests will be assessed and processed in accordance with applicable data protection legislation.

Certain information may need to be retained where necessary to comply with legal obligations, establish or defend legal claims, or maintain records that PCC is legally required to preserve.

Where information must be retained, access will be restricted appropriately.

10. Data Security

Pristine Cleaning Collective takes reasonable organisational and technical measures to protect personal information processed through the PCC App.

These measures may include authenticated access, role-based permissions, restricted access to operational records and security controls provided by our technology service providers.

Users are responsible for protecting their login credentials and reporting suspected unauthorised access.

Although we take reasonable precautions, no electronic storage or transmission system can be guaranteed to be completely secure.

11. Your Data Protection Rights

Subject to applicable law, users may have the right to:

* Request access to their personal information.

* Request correction of inaccurate information.

* Request deletion of personal information.

* Request restriction of certain processing activities.

* Object to processing based on legitimate interests.

* Request data portability where applicable.

* Withdraw consent where processing relies on consent.

Requests can be submitted to info@pristinecleaningcollective.com.

Individuals also have the right to raise concerns with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

12. Updates to This Policy

Pristine Cleaning Collective may update these provisions to reflect changes to the PCC App, its functionality, our operational practices or applicable legal requirements.

The latest version will be made available through our website and, where applicable, within the mobile application.

13. Contact Information

For questions concerning this Privacy Policy, the PCC App or the handling of personal information, please contact:

Pristine Cleaning Collective Limited

Company Registration Number: 16092095

Email: info@pristinecleaningcollective.com

Website: https://pristinecleaningcollective.com

Privacy Policy: https://pristinecleaningcollective.com/privacy-policy